Shipping policy

Your BunnyBox is supplied as a compact self-assembly kit in a single box, so the shipment stays sturdy and easy to handle. Below you can read what shipping costs, how quickly your order arrives and what we do if something goes wrong on the way.

Shipping costs
Shipping is free. On every order, whatever the amount, you pay zero euros in shipping costs. No minimum order value, no surcharge for a large parcel, no surprises at checkout.

We currently deliver to the Netherlands, Belgium, Germany and France. Live outside these countries and still want a BunnyBox? Email us at contact@bunnyboxshop.com and we will see what we can do.

Delivery time
Every model you can order in our webshop is in stock at our warehouse in Meppel, the Netherlands.

  • The Netherlands: order on a working day before 2pm and your order leaves the same day, often arriving on your doorstep the next working day.
  • Belgium and Germany: usually 2 to 3 working days.
  • France: usually 3 to 5 working days.

Orders received on a Saturday, Sunday or public holiday are processed on the next working day. The delivery times stated are an indication and not a strict deadline. By law, we deliver within 30 days of your order in any case. If, unexpectedly, we cannot manage that, we will let you know and you may cancel the order free of charge; you will then receive the full amount back straight away.

In November and December, all carriers are busier than usual. Allow an extra day during that period and order in good time if the BunnyBox is a gift.

Track your order
As soon as your parcel has been registered with the carrier, you will receive an email with a tracking code. Use it to follow the shipment and see the expected delivery time. With most carriers you can also change the delivery day yourself, choose a neighbour's address or select a pick-up point in the tracking environment.

Not received a tracking code after two working days? Check your spam or promotions folder first, and otherwise email us at contact@bunnyboxshop.com with your order number.

How your order is delivered
The BunnyBox comes as a self-assembly kit in a flat box, with the fixings, the keys and printed instructions included. This keeps the packaging manageable and means it arrives without dents.

The shipment is delivered to your door by a standard parcel carrier. You do not need two people ready to receive it and no lorry with a tail lift will turn up. The parcel will not fit through a letterbox or into a parcel letterbox, so just this once someone needs to be home, or you can have the shipment sent to a pick-up point or a neighbour. After that, it is never necessary again.

You can always find the digital instructions on our instructions page.

Delivery address and address details
Please check your address carefully before you check out. As long as your order has not yet shipped, we can usually still change the address; email us as soon as possible at contact@bunnyboxshop.com with your order number.

If the shipment is already on its way, you can often still redirect it via the carrier's tracking link. If a parcel comes back to us because the address given was incorrect or incomplete, we will contact you. We can always send it again, but we will charge the cost of that second shipment.

Not home at the time of delivery
If you are not home, the carrier will usually try again on the next working day, leave the parcel with a neighbour or hold it at a pick-up point. You can see exactly what happens in your tracking information. If a parcel is returned to us after the pick-up point's holding period, we will contact you to send it again or refund the order.

Arrived damaged or not delivered
Until your order has been delivered to you, the risk of the shipment lies with us. So if something goes wrong on the way, that is our problem, not yours.

  • Arrived damaged: let us know within 14 days via contact@bunnyboxshop.com, with your order number and a few photos of the product and the packaging. We will send a replacement part or a new BunnyBox free of charge. Keep the box until you hear from us, as carriers sometimes ask for it.
  • Reported as delivered, but you have nothing: first check with the neighbours and behind the gate or fence, and check the signature and the photo in your tracking information. If it does not add up, report it to us. We will start the investigation with the carrier. You do not have to chase the carrier yourself; we make sure you still get your BunnyBox or your money back.
  • Lost in transit: as soon as it is clear that a shipment will not turn up, we will send a new one or refund you, whichever you prefer.

Want to know more about your rights if a parcel does not arrive? Read our article in the Knowledge base.

Changing or cancelling your order
As long as your order has not yet shipped, you can change or cancel it free of charge. Email us at contact@bunnyboxshop.com with your order number; we process orders quickly, so be sure to get in touch in time. If the shipment is already on its way, our returns policy applies, which gives you a 60-day cooling-off period.

Business and larger orders
Ordering several boxes at once, for example for a homeowners' association (VvE), a new-build project or a housing association? Please get in touch. We will prepare a tailored quotation, including delivery time and shipping on a pallet.

Contact
BunnyBox, a brand of DVWZ B.V.
Celsius 8, 7942 DB Meppel, the Netherlands
Email: contact@bunnyboxshop.com
Phone: +31 85 050 9060, Monday to Friday, 9am to 5pm
KvK (Dutch Chamber of Commerce): 82678057, VAT: NL862563215B01