Parcel letterbox and carriers: DHL, DPD, GLS, Budbee, Vinted Go

Every major carrier in the Netherlands has a feature that lets you designate a parcel letterbox as a fixed delivery place, but none of them calls it by name. So you need to know, per carrier, what the button is called: Bezorgvoorkeuren and Afgesproken Plek at DHL, Neerzettoestemming at DPD and Trunkrs, FlexDeliveryService at GLS, My Choice at UPS and Delivery Manager at FedEx.

Below, per carrier, you will find what happens when you are not home, exactly what the setting is called and where to find it, whether a delivery photo is taken, who is liable once the parcel is in your box, and within how many days you have to report a problem. We quote the terms literally and with article number, because that is what matters when a parcel goes missing. You are hearing this from us and not from a webshop, because we make these boxes ourselves in our own factory and hear every day what happens in practice once a delivery driver is at the door. And because we also write down what we have not been able to establish.

• 615 millionparcels in the Netherlands in 2025, according to the ACM Post and Parcel Monitor of 18 June 2026
• 82.2%of all parcels simply went to a home address in 2025, 12.4% to a service point
• 9,309parcel lockers in the Netherlands, almost double, with growth of 90.6%
• 35%of consumers had a delivery problem within six months, up from 27%, according to the Consumentenbond

Why no carrier uses the word parcel letterbox

On 25 August 2026 we went through the Dutch websites and terms and conditions of PostNL, DHL eCommerce, DPD, GLS, UPS, FedEx, Budbee, Vinted Go, Trunkrs, Cycloon and Amazon Logistics, looking for the term pakketbrievenbus (parcel letterbox). The result is clear-cut: not a single carrier mentions the word parcel letterbox or home parcel locker on its own site as a recognised delivery option.

That sounds like bad news, and it is not. What does exist, per carrier, is a feature that a box effectively falls under. It is just called something different everywhere. At DHL it is an Afgesproken Plek. At DPD and Trunkrs it is Neerzettoestemming. At GLS it is part of the FlexDeliveryService. At UPS it sits under My Choice, at FedEx under Delivery Manager. And at PostNL it is an agreed place within your Bezorgvoorkeuren.

The difference in wording is not cosmetic. It determines where you have to click, until when you can still make changes, whether the setting applies per shipment or to all your parcels, and who is responsible once the parcel has been left. Someone searching for "can DHL deliver to a parcel letterbox" finds nothing at DHL, because DHL does not use the word. Search for Afgesproken Plek and there is a whole page of requirements.

There is exactly one exception to the rule that the letterbox is never named, and it is important enough to get its own heading further down: in its explanation of the delivery photo, Trunkrs explicitly mentions the parcel in the letterbox as one of the things that photo may show. That is the only place in the entire survey where a carrier names the letterbox as a delivery place for a parcel.

The one carrier we deliberately keep short here is PostNL, because we have a separate article on it: read May PostNL put a parcel in your parcel letterbox for the full story, including the delivery preferences, the parcel locker campaign and the articles from the terms and conditions. On this page, PostNL only appears as a benchmark next to the others.

How a delivery works and where your box fits in

Before we go into the details per carrier, it helps to see where the decision is made. With almost every carrier, the choice falls at four moments, and you can influence three of them.

Steps 3 and 4 are why a lockable box creates a different situation from a parcel under a little canopy. At step 3 you want the delivery driver to see in half a second that this is a legitimate delivery place. At step 4 you want the parcel to be behind a lock at that moment, and not lying loose on the doorstep. More on why a delivery driver sometimes walks past anyway is in Why your delivery driver skips your parcel letterbox.

PostNL in brief: delivery preferences and Article 13.2.2

What happens when you are not home. PostNL puts it like this: "When you are not home, we always follow your delivery preferences. Have you not set your preferences? Then we deliver your parcel to the neighbours or to a PostNL point." Article 13.1.2 of the Algemene Voorwaarden Goederenvervoer (General Terms and Conditions for the Carriage of Goods) also gives PostNL the right to hand a domestic shipment without an additional service to one of the neighbours.

What the feature is called and where to find it. Bezorgvoorkeuren (delivery preferences), in the app or in your account under Je account and then Mijn bezorgvoorkeuren. You choose between the home address with an alternative if you are out, a favourite parcel locker, a PostNL point or an agreed place around your home. That last option is where a parcel letterbox falls.

Delivery photo. We did not find a photo policy on PostNL's own site. That does not mean a photo is never taken; it means no policy on it is published that we could verify on 25 August 2026.

Liability. Article 13.2.1 lists the permitted delivery methods, including deposit in the letterbox or letter slot, handing over to the addressee or an adult member of the household, handing over to neighbours, and leaving it at an Afgesproken Plek. Article 13.2.2 then says literally: "Upon delivery as referred to in Article 13.2.1 a. to e., the carriage and the responsibility of PostNL under the Contract of Carriage shall have ended."

Claim deadline. Article 16: report within thirty calendar days of the day of posting.

PostNL also runs its own campaign about the home parcel locker, with three concrete instructions: place the locker visibly by your front door, register it as a delivery preference, and keep it unlocked and accessible to the delivery driver. PostNL also states that other delivery services use the locker too. PostNL adds that it does not work for shipments requiring a signature. For larger boxes, the size of the locker is decisive, and for that the Plus, with parcels up to 450 x 320 x 210 mm, is the model. The full story, with all the nuances, is in the PostNL article. According to the ACM decision of 5 April 2024, PostNL had a market share of 50 to 55 percent in 2022.

DHL: Bezorgvoorkeuren and Afgesproken Plek

What happens when you are not home. DHL eCommerce is the clearest and at the same time the strictest of all the carriers surveyed. Literally: "If you are not home at the time of delivery and we cannot leave the parcel with your neighbours either, we will deliver your parcel the next day to a DHL ServicePoint nearby." So there is no automatic second attempt at home. One attempt, then the neighbours, then a ServicePoint. If you are regularly out during the day and set nothing up, you will be collecting your parcels from a ServicePoint as a matter of course.

What the feature is called and where to find it. DHL has two, and that confuses people.

• Bezorgvoorkeuren (delivery preferences) in Mijn DHL. This is the fixed setting with two options: delivery to a DHL ServicePoint, or delivery to a place around your home.
• Afgesproken Plek (agreed place), per shipment, via the Mijn DHL app or via tracking. You type in the place and you can add a photo so the delivery driver finds it. That photo option is exactly where you upload a photo of your box.

Changes are possible until 23:59 and a maximum of three times per parcel. The Afgesproken Plek has been available nationwide since 1 October 2020.

The requirements for the place, literally. DHL wants the place to "be a covered place that is not visible from the street. In the shed, for example, or under a little canopy", at your own address and easily accessible. Important: the delivery driver judges for themselves whether the place is safe and may refuse.

Here two sources clash, and that is worth mentioning. PostNL asks you to place the locker visibly by the front door. DHL asks for a place that is precisely not visible from the street. A lockable box resolves that contradiction, because the contents are not visible anyway: the delivery driver posts it through the drop flap on top, and whatever is inside is immediately behind steel and a lock.

Delivery photo. DHL lets you upload a photo of the place yourself when you set it up. We did not find a delivery photo as proof afterwards as a policy in the sources surveyed.

Liability. DHL: "DHL is responsible until the moment the parcel has been delivered." After that, the risk lies with the recipient. Article 4.1 of the terms and conditions also says: "Small-format Shipments without an extra service may be delivered in the Recipient's letterbox." Article 4.1b counts family members and other persons on the recipient's premises or in the immediate vicinity, including neighbours, as substitute recipients.

Claim deadline. Article 6.3: within thirty days of delivery for damage, partial loss or delay, and within sixty days of acceptance of the shipment for total loss. Note who has to report: that is the sender, not the recipient. DHL refers the recipient to the webshop.

Exceptions. The Afgesproken Plek does not work for signature, age check, PIN code, insured shipments or guaranteed delivery. And the sender can exclude the delivery method. DHL had a market share of 35 to 40 percent in 2022.

DPD: Neerzettoestemming, with a real signed form

What happens when you are not home. After the first delivery attempt, the parcel goes to the nearest parcel point. DPD has more than 1,500 in the Netherlands. The driver leaves a "not at home" notice.

What the feature is called and where to find it. Neerzettoestemming (permission to leave). You can set it in three ways: via the button in the DPD email, in the myDPD app under received parcels, or via tracking on dpd.nl. Changes are possible up to thirty minutes before delivery, the shortest margin explicitly mentioned by any carrier surveyed.

What makes DPD unique. DPD is the only carrier surveyed with a separate PDF form to sign for permanent permission to leave. No other carrier in this survey works with a paper authorisation. The permission is valid until two years after the last delivery and you can withdraw it by email. If you have a fixed box and do not want to click again for every parcel, this is a solution that exists nowhere else.

Delivery photo. No photo policy found. What DPD does have is the Scan Record: Article 6.6 of the terms and conditions states that for a Veilige Plek (safe place) "the Scan Record of delivery" counts "as sufficient proof". That is a scan, not a photo. What to do if there is a delivery scan but no parcel is in the step-by-step plan for a stolen parcel.

Liability. The permission-to-leave form is the most explicit document we found. You sign for two things: "I accept the associated risks and liability for any loss and/or damage" and "Neither DPD nor the driver is obliged to check whether the above location is suitable." That second point is the mirror image of DHL, where the delivery driver does judge for themselves and may refuse.

Claim deadline. Article 11.1: you report visible damage at the moment of delivery. Hidden damage within seven days of delivery, not counting Sundays and public holidays. That is by far the shortest deadline in this overview, and it is exactly the deadline people miss because a box looks fine from the outside.

Complaints. DPD is the only major carrier with an explicit complaint form for recipients. You find it via dpd.nl/contact, choose Contactformulier voor ontvangers (contact form for recipients) and tick the complaint box. With most other carriers, the sender has to report.

Excluded. Dangerous goods, medicines, cash on delivery and shipments under control.

GLS: FlexDeliveryService and the letterbox as a product feature

First, to be honest. gls-group.com blocks automated retrieval of its own pages. What follows comes from second-hand sources: Sendcloud and Radar. We were not able to verify it directly with GLS on 25 August 2026. So take it with that caveat, and check it in your own GLS email before relying on it.

What happens when you are not home. At business addresses, a second delivery attempt follows automatically on the next working day. At private addresses it does not: there you get a "not at home" notice. GLS has more than 700 ParcelShops in the Netherlands.

What the feature is called and where to find it. GLS has two. The FlexDeliveryService gives you control over date, time or location, even before the first delivery attempt. That makes GLS the only carrier in this survey that offers choice for the first attempt as a core proposition, rather than as a repair afterwards. The ShopDeliveryService sends the parcel to a GLS ParcelShop.

The letterbox as a product feature. There is one more thing that sets GLS apart. EconomyParcel is delivered without a signature, "via the letterbox where possible". It is the only Dutch carrier that explicitly names letterbox delivery as a product feature of a service. If you have a box with a generous drop opening, that is a service that works in your favour without you having to set anything up.

Delivery photo. Not found in the available sources.

Liability and claim deadline. For BusinessParcel, the sources mention insurance up to €500 with a €50 excess. We did not find a claim deadline for the Netherlands. That is a gap in this overview and we show it as such in the table, rather than inventing something plausible.

Trunkrs: the only one that literally names your letterbox

Of all the carriers surveyed, Trunkrs has the most explicit policy, and it is also the only place in this entire survey where the letterbox is mentioned by name as a delivery place for a parcel.

What happens when you are not home. Literally: "If you are not home, we try by default to deliver to your immediate neighbours." So at Trunkrs, the neighbours are the default and not the exception. On the tracking page you use the "Buren" (neighbours) button to choose which neighbours you prefer. That is not allowed with an 18+ age verification, not with a one-time PIN code and not if the webshop has prohibited it. In those cases, a new attempt follows on the next working day.

What the feature is called and where to find it. Neerzettoestemming (permission to leave), set via the tracking page before delivery. Trunkrs gives the garden, the carport and the front door as example places. With a one-time PIN code, permission to leave is not possible.

Delivery photo: yes, with every delivery. Trunkrs writes: "Our drivers take a photo of the front door with every delivery, with the parcel and house number in view." And then comes the sentence that gives this page its reason to exist. According to Trunkrs, the photo can show three things: the parcel in front of the front door with house number, a delivery to the neighbours with the neighbour's address in view, or the parcel in the letterbox or at an agreed place.

Our drivers take a photo of the front door with every delivery, with the parcel and house number in view.

Trunkrs, explanation of the delivery photo, consulted 25 August 2026

Why that matters so much: this is the only moment at which a Dutch carrier itself confirms that a parcel in a letterbox is a normal, documented outcome of a delivery. Every other carrier sticks to a description such as "a place around your home" or "a safe place". Trunkrs simply says: letterbox.

Liability. Literally: "As soon as a consumer gives permission to leave, responsibility for the parcel passes to the customer as soon as our driver has put it down." That is the same line as PostNL Article 13.2.2 and the DPD form, only written in plain language.

If a parcel goes missing. Trunkrs investigates using the driver's GPS data. Combined with the compulsory delivery photo with the house number in view, that is the tightest evidence file we have found at any Dutch carrier. For you that works both ways: it makes it harder to claim that nothing was delivered, and it makes it easier to show that something was delivered, and where.

Claim deadline. Not found.

Budbee: no longer delivers to homes in the Netherlands

Most people do not know this, and it makes any discussion about permission to leave at Budbee pointless. Budbee's customer service page says literally: "Unfortunately we no longer do home deliveries as of 1 September." The year is not stated, and we mention that because we are not going to guess which year it was.

What does exist. Only the Budbee Box: a parcel locker you open with a PIN code. Locations include Albert Heijn and H&M. The holding period is five days, after which the parcel automatically goes back to the sender. Delivery times are 4pm to 10:30pm, Monday to Saturday.

What does not exist. No permission to leave, no delivery to the neighbours, no agreed place. So with Budbee there is nothing to set up for a parcel letterbox. If you choose Budbee in a webshop, you collect it yourself. If you want your parcels at home, choose a different carrier at checkout, and that is a choice you make at checkout, not afterwards.

Budbee is, however, a participant in the Dutch parcel points covenant, together with PostNL, DHL, DPD, Vinted Go, Amazon, De Buren and ViaTim.

Vinted Go: Homerr no longer exists

Another point where many pages online are out of date. Homerr no longer exists as a brand. Vinted Go took over the company in October 2023 and the name was fully changed as of 24 March 2025. homerr.com redirects to vintedgo.com/homerr. With that takeover, Homerr brought in 3,000 points in the Netherlands and Belgium.

What happens when you are not home. At Vinted Go that is largely the wrong question, because the model revolves around out-of-home delivery: parcels are collected or dropped off at an external location and not always at home.

What the feature is called. There is none. We could not find a not-at-home policy or a safe-place feature.

Delivery photo, liability, claim deadline. Not found.

In practice this means the same as with Budbee: there is nothing to set up for a box at home, and the moment to take control is when you choose the shipping method in the webshop.

UPS: My Choice and the toughest liability clause of all

What happens when you are not home. The driver leaves a UPS InfoNotice.

What the feature is called and where to find it. UPS My Choice, with the "Change my delivery" button on the dashboard.

Delivery photo: yes. For parcels without a signature requirement, UPS leaves parcels in sheltered places and delivery photos are available via ups.com/track. Together with Trunkrs, UPS is therefore one of the two carriers in this survey for which we were able to establish a delivery photo as policy.

Liability. The My Choice terms of service are the toughest we came across. First, on the number of attempts: "UPS will make only one delivery attempt and will not obtain a signature on delivery." Second, on risk: "you are obliged to accept responsibility for any loss of or damage to the package after it has been released at the address." On top of that there is an indemnity obligation, towards both the sender and UPS itself. Where PostNL says its own responsibility ends, UPS goes a step further and also imposes an active indemnity on you.

Claim deadline. UPS says it "varies by country" and gives no Dutch figure. Recipients can, however, file a guest claim themselves via the guest claims form on ups.com, which is notable because most carriers refer the recipient back to the sender.

FedEx: Delivery Manager, and much else unknown

What happens when you are not home. You get a "Missed delivery" card with a QR code. How many delivery attempts FedEx makes is not stated on the Dutch page.

What the feature is called and where to find it. FedEx Delivery Manager. The options are, in its own words: deliver to a pickup point, leave the parcel at a safe location, change the delivery date, deliver to the neighbours, deliver to another address, and add instructions for the driver. Two of those together are the route for a box: choose a safe location and describe in the instructions field where the box is.

FedEx itself notes that not all options are available in all countries. For the Netherlands it does not specify which are and which are not.

Delivery photo, liability, claim deadline and holding period. We could not find any of these four on FedEx's Dutch-language pages. After Amazon Logistics, that is the biggest blind spot in this overview.

Cycloon, Amazon Logistics and the rest of the market

Cycloon Post & Fietskoeriers. Cycloon makes two delivery attempts, where DHL explicitly makes one. If the parcel is left with the neighbours, you get an email with their house number, so you know where to ring. And then the most striking point: "Cycloon does not use collection points or parcel lockers." That makes Cycloon unique in the Netherlands. For parcel delivery, Cycloon works with DHL. Practical consequence: if there is no collection point your parcel can go to, a fixed delivery place at home becomes all the more valuable, because the alternative is a third round past your door.

Amazon Logistics Netherlands. Here we have to pass. Amazon's help pages are blocked for automated retrieval via robots.txt, so on 25 August 2026 we were unable to verify a single policy rule of Amazon Logistics. We do know that Amazon participates in the Dutch parcel points covenant. Anything you read elsewhere about Amazon's not-at-home policy in the Netherlands, we have not been able to confirm at the source.

The market around it. The ACM Post and Parcel Monitor 2025, published on 18 June 2026, counted 615 million parcels in the Netherlands, with domestic growth of 0.9 percent and 447 million international parcels, up 7.4 percent. Of all parcels, 82.2 percent went to a home address, 12.4 percent to a service point and 5.3 percent to another location. The number of parcel lockers almost doubled to 9,309, growth of 90.6 percent.

According to the ACM decision of 5 April 2024, PostNL had a market share of 50 to 55 percent in 2022, DHL 35 to 40 percent and the other carriers together 10 to 15 percent. The newcomers together were at about 6 percent in 2021. On 3 April 2026, Twinkle reported that PostNL is aiming for 3,600 parcel lockers in 2028 and DHL for 3,000 this year, that there are now more than 5,000, and that the forecast is 7,000 to 8,000. In the same report: almost ninety percent of consumers simply have their parcel delivered to their home.

All carriers side by side in one table

This is the table to keep. Per carrier: what the setting is called, what happens by default when you are not home, whether there is a delivery photo and within how many days you have to report. Where we could not establish something, it says so.

What stands out most in those columns: DHL makes one attempt at home, Cycloon makes two, Trunkrs goes to the neighbours by default and Budbee no longer comes at all. If you order from five different carriers, you therefore have five different scenarios at your door. A fixed delivery place is the only thing that brings those five scenarios together.

Who is liable once the parcel is in your box

This is the sharpest material that exists on this subject, and it is rarely set side by side anywhere. Below are the liability provisions, quoted in our English translation, with the article number or the document they come from.

What the law sets against that

There is one thing that stands against all those terms, and that is Article 7:11(1) of the Burgerlijk Wetboek (Dutch Civil Code): risk only passes once the buyer, or a third party designated by the buyer who is not the carrier, has received the item. That is why the Consumentenbond (Dutch Consumers' Association) says the webshop is your first point of contact and not the carrier. You have a contract of sale with the shop, not with DHL.

Kassa (a Dutch consumer affairs programme) covered this on 5 November 2025 and found that PostNL, DHL and DPD agree among themselves that a parcel may never be left unattended without permission, and that it is only allowed if permission was given in advance. Lawyer Caspar Janssens summed up the other side on NPO Radio 1 on 15 April 2021: "If, as the recipient, you choose a place yourself for a parcel to be delivered, you take on the responsibility that the parcel can be delivered safely at that place."

Those two do not conflict, they complement each other. Without your permission, nothing may be left unattended. With your permission, you are responsible for whether that place is any good. And that is exactly the difference between a parcel under a little canopy and a parcel in a locked steel box. What happens when it goes wrong, and how often it does, is covered in Parcel theft in the Netherlands.

Claim deadlines: how many days you really have

This is what people search for when it has already gone wrong. The deadlines vary widely and the shortest is the one most people miss, because a box looks fine from the outside.

The practical lesson from this table: open your parcel on the day it arrives, even if you do not need it until next week. With DPD, after seven working days you are too late for hidden damage, and that is the deadline that runs out fastest while you have not yet noticed anything. Also always report it to the webshop, because according to the Consumentenbond that is your first point of contact, and in most cases the webshop is also the one obliged to report to the carrier.

What we have not been able to establish

This belongs here too, and most pages on this subject leave it out. State of affairs on 25 August 2026:

• Amazon Logistics Netherlands. The help pages are blocked for automated retrieval via robots.txt. Not a single policy rule on not being home, safe place, delivery photo, liability or claim deadline was verifiable. We only know that Amazon participates in the parcel points covenant.
• GLS Netherlands. gls-group.com blocks automated retrieval. Everything we write about GLS comes from Sendcloud and Radar and should be checked manually with GLS before you rely on it.
• FedEx Netherlands. Liability, claim deadline, holding period and delivery photo policy are not on the Dutch-language pages. The number of delivery attempts is not stated either.
• Budbee. The customer service page says "as of 1 September" without a year. We are not filling in that year.
• Delivery photo policy. Only for Trunkrs and UPS were we able to establish a delivery photo as published policy. Not for PostNL, DHL, DPD, GLS, FedEx, Vinted Go and Cycloon.
• Claim deadlines. Only PostNL, DHL and DPD publish a specific number of days. For the other seven parties surveyed, we found no deadline.

Where sources contradict each other, we say so too. The clearest example is above: PostNL asks for a locker that stands visibly by the front door, DHL asks for a place that is not visible from the street. If both carriers come to your door, you cannot meet both requirements at once with a loose spot. With a lockable box you can, because the box may be visible as long as the contents are not.

What this means for your BunnyBox: which settings to use

Everything above comes down to a ten-minute checklist. Do it properly once and you will not have to think about it again.

1. PostNL. In the app or your account, go to Je account and then Mijn bezorgvoorkeuren. Choose the home address and set the box as the agreed place. Describe it briefly and concretely, for example "black freestanding parcel letterbox to the left of the front door".
2. DHL. In Mijn DHL, under Bezorgvoorkeuren, select the option to deliver to a place around your home. Also use the Afgesproken Plek per shipment via the app or tracking, and upload a photo of your box there. Remember: changes are possible until 23:59 and a maximum of three times per parcel.
3. DPD. Fill in and sign the Neerzettoestemming PDF form. It is valid until two years after your last delivery, so you do not have to click again for every order. For individual parcels, use the button in the DPD email or the myDPD app, up to thirty minutes before delivery.
4. Trunkrs. On the tracking page, click permission to leave before delivery and give the box as the place. Also set your preferred neighbours straight away via the Buren button, because at Trunkrs the neighbours are the default.
5. GLS. Use the FlexDeliveryService as soon as you receive the notification, because that way you control the first delivery attempt and not just the second.
6. UPS and FedEx. Create an account with My Choice and Delivery Manager respectively and set the box as the safe location. With FedEx, also use the instructions field for the driver.
7. Budbee and Vinted Go. There is nothing to set up here. If you want home delivery, choose a different carrier at checkout.

An addition that is often forgotten: put your house number clearly on or next to the box. Trunkrs photographs the house number with every delivery and UPS takes delivery photos for shipments without a signature. If your number is in the picture, the proof that delivery was made to your address is complete straight away. A sensor that reports which carrier used the flap is covered in a smart parcel letterbox.

A lockable box is legally a different situation from a parcel under a canopy

This is the point the whole article comes down to. All the terms above say the same thing: at the moment of delivery, responsibility passes to you. PostNL in Article 13.2.2, DHL in its own explanation, DPD on the signed form, Trunkrs in plain language and UPS with an indemnity obligation on top. That transfer happens either way. The only question is: where is the parcel at the moment that transfer takes place?

If it is under a little canopy, behind the planter or in an unlocked shed, you take the risk of a place anyone can open. If it is in a box made of 0.7 mm galvanised sheet steel with Qualicoat Class 2 powder coating with zinc phosphate pretreatment, with a door on a key lock and two keys, you take the risk of a place only you can open. That is the same legal construction with a completely different factual outcome. Lawyer Caspar Janssens already put it this way: you take on the responsibility that the parcel really can be delivered safely at that place. A lock makes the answer to that question very short. How rainproof a box needs to be and who is then liable is covered in how watertight a parcel letterbox is.

In practice it works like this: the delivery driver posts the parcel through the drop flap on top and does not have to open anything. You take the parcel out through the door with the key. That way you meet both PostNL's instruction that the locker must be accessible to the delivery driver and DHL's idea that the contents should not be visible from the street.

Why the parcel compartment of a freestanding model is almost half a metre tall

A drop flap is one thing, what is underneath is another. The parcel compartment of a freestanding model is almost half a metre tall. That is not excessive, it is exactly what you need in a week when PostNL comes on Monday, DHL on Tuesday, DPD on Wednesday and Trunkrs on Friday. A week's worth of orders fits in, without the third parcel resting on the first and without the fourth delivery driver being unable to close the flap.

The figures give the rest of the answer. In 2025, 82.2 percent of all 615 million parcels went to a home address, and almost ninety percent of consumers simply have their parcel delivered to their home. So it is not about that one order a month, but about a constant stream from several carriers who do not coordinate with each other on when they come by.

Which BunnyBox model suits your delivery profile

The dimensions below are the real dimensions from our own production, in millimetres, width by depth by height. We make these boxes ourselves in our own factory, so these are not an importer's catalogue figures.

All series are made of 0.7 mm galvanised sheet steel with Qualicoat Class 2 powder coating with zinc phosphate pretreatment, with a door with a key lock and two keys and a drop flap on top for the delivery driver. You choose from RAL 9005 black, RAL 9010 white, RAL 7036 platinum grey and RAL 7016 anthracite, plus combinations with dark teak or light oak.

For capacity, we work with the Maximum column, so with tilting as a delivery driver would do. The Home and the Style take 14 book packages or 40 phone boxes, the Plus 18 book packages or 42 phone boxes. Four shoeboxes go into every freestanding model. The Compact takes 9 phone boxes and arrives pre-assembled, so you hang it up and you are done.

If your address gets deliveries from four or five different carriers in the same week, the Plus is the model designed for it: parcels up to 450 x 320 x 210 mm and post in a separate compartment, so your letters do not disappear under a pile of boxes. All freestanding and wall-mounted models are together in the parcel boxes collection. Still unsure about the size? Read What size parcel letterbox do I need and Which parcels do not fit through a standard letterbox. For the question of which model suits your situation, there is Which BunnyBox suits me. If you want to build the box into a wall, gate or fence, that is covered in Building in a parcel letterbox.

There is one more reason to get this right: as long as your box is ready, nobody has to stay home for a three-hour time slot. Always someone home with a BunnyBox. How to handle deliveries at times when you are not there is covered in Receiving a parcel when you are not home. And what a good box should cost is in What a good parcel letterbox costs. All articles are together in the Knowledge base.

View the models

Frequently asked questions about carriers and your parcel letterbox